Last Updated: January 01, 2026
Customer satisfaction is important to us. This Refund & Return Policy explains the conditions under which products may be returned, replaced, cancelled, or refunded.
1. Return Eligibility
You may request a return if:
- The product received is damaged or defective.
- The product delivered is incorrect.
- The product is missing parts or accessories.
- The item is significantly different from its description.
Return requests must generally be submitted within 7 days of delivery unless otherwise stated on the product page.
2. Non-Returnable Items
The following items are generally not eligible for return:
- Used, damaged, or altered products.
- Personal care, hygiene, and consumable products.
- Customized or made-to-order products.
- Gift cards and promotional items.
- Products marked as "Non-Returnable".
3. Return Process
- Contact customer support with your order details.
- Provide photos or videos if the product is damaged or defective.
- Wait for return approval from our support team.
- Pack the product securely with original packaging and accessories.
- Return the item using the instructions provided by our team.
4. Replacement Policy
Eligible products may be replaced instead of refunded if a replacement unit is available in stock. Replacement requests are subject to product inspection and approval.
5. Cancellation Policy
- Orders may be cancelled before shipment.
- Once an order has been shipped, cancellation may not be possible.
- Refunds for cancelled orders will be processed according to the original payment method.
6. Refund Policy
Refunds will be initiated after the returned product has been received and inspected by our team.
- Approved refunds will be processed to the original payment method.
- Refund approval is subject to successful quality inspection.
- Shipping charges may be non-refundable unless the error was on our part.
7. Refund Processing Time
Once approved, refunds are generally processed within:
- UPI Payments: 2–5 Business Days
- Debit/Credit Cards: 5–10 Business Days
- Net Banking: 3–7 Business Days
- Wallet Payments: 2–5 Business Days
Actual processing times may vary depending on your bank or payment provider.
8. Damaged or Incorrect Products
If you receive a damaged, defective, or incorrect item, please notify us within 48 hours of delivery with supporting photos or videos. We will investigate and provide a suitable resolution.
9. Failed or Duplicate Payments
If your payment was deducted but the order was not confirmed, or if a duplicate payment occurred, please contact our support team. Verified excess payments will be refunded.
10. Changes to This Policy
We reserve the right to update or modify this Refund & Return Policy at any time. Updated versions will be published on this page.
11. Contact Us
For any refund, return, replacement, or cancellation inquiries, please contact us:
- Email: info@abccompany.com
- Phone: +911234567890
- Address: 123 Dummy Street, 4th Floor, Office No 10, Example City 123456